Help and Assistance
If you have any problems in your room or flat, e.g. you are locked out, unwell, need a repair or have a problem with a neighbour, we have staff on hand 24 hours a day to help.
Accommodation Office
Our Accommodation Office Team can help with any general enquiries relating to your accommodation and can be contacted in the following ways:
Phone: 01970 622900 - 24/7 Campus Life Helpline - there is a phone in each building entrance (or in the communal block for PJM) which will connect you to this number.
Phone: 01970 622984 during office hours (8.30am - 5pm Monday - Thursday, 8.30am - 4.30pm Friday).
Email: accommodation@aber.ac.uk.
In person: Visit the Accommodation Office, based in Y Sgubor, Fferm Penglais (8.30am - 5pm Monday - Thursday, 8.30am - 4.30pm Friday).
Security
Our Security Team are available 24/7 and and provide a staffed reception and can be contacted in the following ways:
Phone: 01970 622900 - 24/7 Campus Life Helpline - there is a phone in each building entrance (or in the communal block for PJM) which will connect you to this number.
In person: Visit our Security Team, based at the Penglais Campus Reception (open 24/7).
Emergency Services
If you require an Ambulance, Police, Fire or Coastguard you should immediately call the emergency services on:
External phone: 999.
Internal phone: 222.
The nearest hospital is Bronglais General Hospital, located on Penglais Hill, approximately 0.4 miles from the main campus.
Data Privacy Statement
Your personal information is precious and we know just how important it is to protect your personal information. Campus Services collects, records, uses and in some cases shares personal information that we hold on the users of our various services for the purposes in which they were intended upon collection. Campus Services is committed to the protection and safeguarding of our user's privacy through compliance of the General Data Protection Regulation (GDPR) and Data Protection Act 2018. For further information visit Campus Services Data Protection Information webpage and Aberystwyth University Accommodation Process Privacy Statement.
The ways we keep your information safe and secured hasn’t changed; but our policies makes it much easier for you to understand what personal information we keep and how we use it, for example:
• The information we collect about you, including when and why we do it.
• Who we might share your information with.
• Who we might collect information about you from.
• How long we will keep your information for.
• How we only operate within the General Data Protection Regulation, when we collect and process information.
