We are fully committed to providing you with an excellent customer service and look forward to your visit, in person and via our website. Our professional staff are available in person and via email or phone. Feel free to contact us with your enquiry or pay us a visit to our reception desks.
Coronavirus Update: Due to current circumstances, changes have been made to our service provision to safeguard students, staff and visitors. Please refer to our FAQs for information which is relevant during this time
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Our Accommodation Office Team, within Estates, Facilities & Residences can help with any general enquiries relating to your accommodation and can be contacted in the following ways:
Phone: 01970 622900 - (Option 4 – open 8.30am–5.00pm, Monday–Thursday - 8.30am-4.30pm Friday) - there is a phone in each building entrance (or in the communal block for PJM) which will connect you to this number.
In person: Visit the Accommodation Office, based in Y Sgubor, Fferm Penglais (open 8.30am-5.00pm, Monday-Thursday - 8.30am-4.30pm Friday).
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Our Security Team, within Estates, Facilities & Residences, are available 24/7 and provide a staffed reception and can be contacted in the following ways:
Phone: 01970 622900 - 24/7 University Helpline - there is a phone in each building entrance (or in the communal block for PJM) which will connect you to this number.
In Person: Visit our Security Team, based at the Penglais Campus Reception (open 24/7)
If you require an Ambulance, Police, Fire or Coastguard you should immediately call the emergency services on:
External phone: 999.
Internal phone: 222.
The nearest hospital is Bronglais General Hospital, located on Penglais Hill, approximately 0.4 miles from the main campus.
Data Protection Information
Your personal information is precious and we know just how important it is to protect your personal information. Estates, Facilities & Residences collects, records, uses and in some cases shares personal information that we hold on the users of our various services for the purposes in which they were intended upon collection. Estates, Facilities & Residences is committed to the protection and safeguarding of our user's privacy through compliance of the General Data Protection Regulation (GDPR) and Data Protection Act 2018
The ways we keep your information safe and secured hasn’t changed; but our policies makes it much easier for you to understand what personal information we keep and how we use it, for example:
· The information we collect about you, including when and why we do it.
· Who we might share your information with.
· Who we might collect information about you from.
· How long we will keep your information for.
· How we only operate within the General Data Protection Regulation, when we collect and process information.
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