REF: 66-2311-9296915 - Student Account Issues

Your comment: I'm not writing this to complain at all about the SU I just wanted to suggest if maybe another team such as the reception team (who are really friendly by the way!) be able to fix our student accounts on the website. They always tell us they've forwarded it to Comms but they're really busy which is understandable! I just thought it would be great for the receptionists to be able to fix it just by emailing them or going to reception directly. There's so much income the SU is missing out on due to the account not matched problems everyone is having.

Our response:

Thanks you for your feedback.

The SU communications team have been working alongside our website providers and the University’s Information Services team for any login errors that needed further assistance.

Although your suggestion would be helpful, unfortunately, we are unable to grant the website admin permissions to the student staff in reception as it would mean sharing access to student data screens which goes against GDPR rules.

If any student is still experiencing issues please do contact union.marketing@aber.ac.uk.