REF:66-2105-9819125 - Issues with the laundrette

Your comment: Hi, I'd like to mention that on the whole my experience with accommodation has been really good. However, the launderettes have consistently been awful. They are very often broken down, or simply don't work for unknown reasons. They are open 24/7, but their maintenance department isn't, which means if you encounter an issue doing laundry later in the day you're completely out of luck. I understand that the contracts Circuit has with universities are difficult, but the standard of service they provide is absolutely awful. Again, I'd like to stress that I am happy with the accommodation overall, but the Circuit launderette, and lack of reasonable alternatives has been far and away the most negative aspect of the accommodation for me.

Our response: 

Many thanks for your comments and feedback regarding circuit laundry. We are sorry to hear you have had a bad experience with the service.

If you are experiencing issues with the laundry that you feel circuit are not responding to, please email us at accommodation@aber.ac.uk and we will raise these issues directly with circuit laundry and ensure that they rectify issues in a timely manner.

We will feedback your concerns to circuit and we will work with circuit to ensure that they provide the best service to our students.

If you would like to further discuss the issues you have raised please contact us via email at accommodation@aber.ac.uk