Document Supply Service

British Library Service Disruption

The British Library is currently experiencing a technology outage due to a cyber attack. This is affecting their website, online systems and services. Disruption to certain services is now expected to persist for several months.

All efforts will be made to supply book and article requests via other institutions but delays are expected in processing and supplying Document Supply requests from the British Library.

Customer Services at the British Library advise that there will be no charges for book renewals.

If you have a password for British Library services that you use on other websites, the British Library recommend you change it elsewhere as a precaution.

The Document Supply Service allows registered users to request items which are not available in the University Library. To ensure that the item you require is not available locally before submitting a Document Supply request, check:

Follow the links below to access the request forms directly:

Books
Journal Articles
Masters Dissertations or Non-UK PhD Theses
UK PhD Theses - Please check EThOS first.

Document Supply requests will not appear on your Primo user account.

Information Services will cover the costs of the allocation for the different user groups in all academic departments, subject to available funds.

User Group	Number of requests	Charges
Staff	Unlimited	Free
Postgraduate Research (PhD, MPhil)	Unlimited	Free
Postgraduate Taught (Masters, PGCE)	Up to 10 free requests per academic year *	First 10 free then charges apply
Undergraduate	Up to 5 free requests per academic year *	First 5 free then charges apply

* If you have exceeded your number of allocated requests and you require further items from the Document Supply Service, continue to submit your requests. A member of staff will notify you if you are liable to pay any charges on additional requests before processing.
Undergraduates, taught and research postgraduates can place a request for a book not held in our libraries via the More Books Service

Charges

Category of item	New charge from August 2023
Book	£18.85
Photocopy (for retention)	£13.20
Secure Electronic Delivery	£6.70 / £11.70 **
Patent	As charged by British Library
Thesis	£18.85
International Requests	Books £24.60 Photocopy £14.00

** £11.70 if scanned-from-print and £6.70 if supplied from an electronic source

Document Supply Returns, Renewals and Enquiries

Returning Loans or Recalled Items

Request the renewal of an item borrowed through the Document Supply Service from another institution.

Alternatively, if you wish to renew a book please contact the Document Supply staff in the Hugh Owen library quoting the request number with the author and title of the book, at least 3 days before the due date. We will then apply for permission to renew the item and inform you of the outcome.

For renewals please note, we will inform you of the new due date as soon as the lending library responds to our request. Renewals are made at the discretion of the lending library.