I have changed my bank details, address or company name, who do I inform?
Please email bylstaff@aber.ac.uk with your new details, we will amend our records accordingly once we have verified them.
I received a payment which was not for me. How do I return the funds?
Please email paystaff@aber.ac.uk and we will provide you with bank details and instructions of what to enter as a reference.
How do I query payment of an outstanding invoice?
For any payment queries, please email paystaff@aber.ac.uk, stating your company name and an invoice number. We will respond by email to your enquiry as soon as we can.
How do I send an invoice for payment?
Please forward any invoices to paystaff@aber.ac.uk. Please ensure the relevant PO is quoted on each invoice. Payment of invoices without a purchase order number will be delayed.
