Complaints Form
Please click on one of the following headings for further guidance and to access the appropriate form.
Students
Where you do not have recourse to more appropriate procedures, please submit your complaint using the specific Complaints Policy which is available to students: https://www.aber.ac.uk/en/academic-registry/handbook/complaints/
Complaints submitted by the parents or guardians on behalf of Aberystwyth students will be treated as General Public Complaints unless they are received with the explicit written permission of the student.
Staff
Where you do not have recourse to more appropriate procedures, and have already attempted a ‘Stage 1 Resolution’, please complete the Stage 2 Procedure Form.
Parents
Complaints submitted by the parents or guardians on behalf of Aberystwyth students will be treated as General Public Complaints unless they are received with the explicit written permission of the student.
If you are representing a student through our process you will need to make sure that you:
- understand their complaint;
- know what outcome the student wants; and
- can and will act in the student’s best interests and keep them fully informed throughout the process.
General Public
Where you do not have recourse to more appropriate procedures, and have already attempted a ‘Stage 1 Resolution’, please complete the Stage 2 Procedure Form.