REF: 66-2310-1422130 - Rail Card Release Dates
Your comment: I appreciate the sentiment of the free Railcard, however most students I have spoken to feel they would have appreciated transparency from the beginning about how long it would take to receive the Railcard. For most of us it would have worked out cheaper just to buy one before the start of the year.
Our response:
Thank you for your feedback.
Unfortunately, we cannot process the railcards any quicker as we need to ensure everyone has first enrolled as a student and give everyone ample time to apply. We can ensure you that the railcard is valid for 12 months no matter when you receive the railcard.
We emailed everyone a week after registration (which is the quickest we can email all students after they’ve enrolled). A section of the email inviting students to opt in to receive a Railcard, which was sent on the 3rd of October is attached. In that email, we state the deadline for application, and we also note when you can expect to receive the codes to claim the cards. We stated you would have the codes to claim the cards in early November, we’re pleased to have been able to issue these a little quicker and everyone received them at the end of October.
Unfortunately, we cannot process the railcards any quicker as we need to ensure everyone has first enrolled as a student and give everyone ample time to apply. We can ensure you that the railcard is valid for 12 months no matter when you receive the railcard.
We emailed everyone a week after registration (which is the quickest we can email all students after they’ve enrolled). A section of the email inviting students to opt in to receive a Railcard, which was sent on the 3rd of October is attached. In that email, we state the deadline for application, and we also note when you can expect to receive the codes to claim the cards. We stated you would have the codes to claim the cards in early November, we’re pleased to have been able to issue these a little quicker and everyone received them at the end of October.