Training and Development

Please email Hyffoddi-Train  if you would like attend any of the courses

Course Times: Full Day - 09:30 - 16:30  - Half Day - 09:30 - 13:00

Recommended Training Modules for your ECS

Please complete the following courses as part of your recommended staff training.

The courses can be done in one sitting or in 'bite-sized' chunks at their convenience. The quizzes contained within the programme must be completed for staff to finish the training and for it to be marked as completed/passed.

The courses are available in both Welsh and English.

    Other Training and Development

    The University regularly schedule other training and development courses for staff – you can find the latest list and further information here

    Bystander Training

    New Course Dates to be adding soon.

    Please email us if you would like to be on the waiting list for the next course - Hyfforddi -Train 

    People experience hate and hostility in many ways including through harassment, bullying or belittling behaviour. It can have devastating effects, eroding confidence, affecting performance and relationships at work and at home. Often people affected suffer in silence fearing they will not be believed or do not want to cause a fuss or draw attention to themselves.

    Hate and hostile behaviour does not just manifest overnight and build up, which if interrupted can stop the escalation to harmful levels.

    If we want to work in inclusive places, live in safe neighbourhoods, study in supportive educational establishments, then we all must play a role in making this happen.

    Stand by Me training will help you to do this.

    Stand by Me addresses the barriers people have towards helping others when they witness harmful behaviours and attitudes in any environment.

    • It is an innovative approach to promoting inclusivity and challenging prejudice. Its unique features are:
      • Shifting the burden and responsibility and action from the person affected to those present that may witness it (Bystanders)
      • Encouraging everyone to play a role in contributing to tackling prejudice, however big or small.
      • Providing interventions that support the person affected as well as challenging the poor conduct.
    • With everyone on board and playing a role, Stand by Me sets the path to new social norms and organisational culture.
    • Social norms are the unspoken rules of behaviour considered acceptable in a group, organisation, or wider society.
    • They are determined by:
      • What you think others should be doing.
      • What you believe others think you should be doing
    • Social norms are maintained by our expectations of others’ approval or disapproval. Therefore, harmful behaviours becoming more acceptable and normalised makes this behaviour more prolific.
    • We need to show more disapproval so that expectations are challenged and changed to norms that do not harm anyone.7

    Core content

    Bystander training is informed by behavioural insights from the social sciences with empirically tested results, so they are more likely to encourage people to make better choices for themselves and society.

    Four elements cut across training:

    • Exploration of the spectrum of hate which shows how the early manifestations of negative biases can escalate to more harmful attitudes and behaviours.
    • Understanding the Bystander Effect and the barriers to action, which prevent us from helping others.
    • Real-life case studies that bring the content to life through exploring empathy and identifying potential interventions
    • Sharing our intervention framework from which everyone can find something they can do to intervene.

    This is a 3-hour programme that builds your knowledge, skills, and confidence to be an ally to those around you when others face prejudice or discrimination.

    • Increase your understanding of the different levels of hate
    • Increase your knowledge about the range of interventions that can be made
    • Improve your confidence in making an intervention that you feel comfortable with


    Micro Aggressions

    We all have blind spots; we all have biases...

    By raising our awareness of microaggressions, we can be more conscious of our behaviour and the potential negative impact it can have on others around us.

    • Gain a better understanding of the different types of microaggressions and their manifestations.
    • Learn about strategies to address them in a non-confrontational way.
    • Increase confidence in identifying and responding to microaggressions.

    Please email Hyffoddi-Train  if you would like attend 


    Managing your Team

    Course Aims: To provide delegates with the essential skills to lead, organise and motivate to obtain the best performance from a team by gaining maximum effort, commitment, and co-operation from team members in the achievement of objectives

    Course Objectives:

      • Identify the skills and characteristics of successful team leaders
      • Understand the different leadership styles and strategies for team development
      • Understand how to develop your teams’ strengths
      • Manage different personalities and encourage mutual respect for harmonious team working
      • Manage team meetings and briefings and delegate duties effectively
      • Resolve conflict and deal with difficult circumstances positively and confidently
      • Maintain on-going continuous development of the team.


    17/05/23 & 28/06/23 - English- Online via Teams

    13/09/23 - Cymraeg - in person, on campus

    Time: 09:30 -16:30 

    Please email Hyffoddi-Train  if you would like attend any of the courses


    Handling Difficult Conversations

    Managing Difficult Conversations


    • Course Overview
      • The aim of this programme is to provide an overview of why people may be difficult, the different types of conflict this can create and how to diffuse this.
    • Learning Outcomes
      • Describe how and why people may get upset
      • Explain how poor service may lead to difficult customers
      • Describe the role of communication in diffusing difficult situations
      • Outline some of the techniques that can be used to build rapport with customers
      • Demonstrate listening techniques that can manage conflict or diffuse difficult situations
      • Develop a personal action plan to manage conflict

    Dates: 27/06/23* New Date

    Currently full - 25/05/23

    Time: 09:30 - 16:30

    Please email Hyffoddi-Train  if you would like attend any of the courses

    Creativity & Innovation

    Creativity & Innovation

    • Course Overview
      • To develop an understanding of methods to improve creativity and demonstrate innovation, when solving work-related problems.
    • Learning Outcomes
      • Demonstrate an understanding of creative and innovation-focused mindset at work
      • Demonstrate the benefits of solving problems creatively and how to get into the right mindset
      • Understand the tools and approaches in creative problem-solving
      • Demonstrate effectively creativity and problem-solving skills in practical scenarios
      • This course is 3 hours long

    Date: 31/5/23 - code 10074

    Time: 09:30 -12:30

    Please email Hyffoddi-Train  if you would like attend any of the courses

    Personal Impact & Effectiveness

    Course Aims:

    To develop confidence and conviction when dealing with others at work

    Course Objectives:

      • Describe and demonstrate how to create impact and build confidence
      • Explain the importance of self-awareness in managing your personal impact
      • Audit your current impact on others
      • Demonstrate an ability to communicate appropriately with others, including senior managers
      • Identify what others may want and expect from them
      • Explain the importance of taking responsibility
      • Describe the key benefits of networking and build a networking plan
      • Explain the importance of personal organisation, prioritisation, and time management


    11/10/23 in English

    12/10/23 - Cymraeg


    Please email Hyffoddi-Train  if you would like attend any of the courses

    Time: 09:30 - 16:30

    Delegation & Empowerment

    Delegation & Empowerment 

    • Course Aims:
    • To develop the skills and awareness needed to decide when and how to delegate and who to delegate tasks to. In addition, delegates will have the opportunity to identify the actions needed for teams and individuals to feel empowered.


    • Course Objectives:
      • Describe the importance of effective delegation of the individual, team, and organisation
      • Identify the difference between delegation and other management approaches and decide when delegation is, and is not, appropriate
      • List the potential barriers to delegation, both personal and organisational and have developed strategies to overcome these barriers
      • Apply skills of effective delegation to a case study and real-life scenario
      • Describe the key features of empowerment and have identified actions that they can take to increase the sense of empowerment at work

    Dates: TBC - Please email Hyffoddi-Train  if you would like to be on the waiting list

    Time: 09:30 - 16:30

    Performing at Interview

    Performing at Interview

    • Course Overview
      • To enable participants to reflect objectively on past performance at interview and implement changes where required.
    • Learning Outcomes
      • Describe the three main types of interview used by organisations
      • List the preparation tasks that need to be considered before being interviewed
      • Create answers and examples in a structured format
      • Manage thoughts and body language to minimise the effect of any nerves
      • Identify individual ‘next steps’ for performing more effectively at interview

    Date: TBC - Please email if you would like to be on the waiting list

    Time: 9:30am - 11:30am

    Time, Resource and Priority Management

    • Course Overview 
      • To enable delegates to consider where their time goes and how effectively it is used. To improve their time management skills, prioritise their workload and maximise the resources available to them.


    • Learning Outcomes
      • Identify the key principles behind respecting own and others’ time
      • Use tools and techniques in order to use time effectively
      • Participate in activities to reinforce learning
      • Create an action plan for personal improvement in efficiency and effectiveness
      • Examine how resources available can help and hinder prioritisation and look at overcoming them
      • Examine how to manage time and other resources assertively

    Date: TBC - Please contact us if you wish to be on the waiting list

    Introduction to Project Management

    Course Aims: To equip participants with the necessary skills and knowledge to manage projects at Aberystwyth University.

    Course Objectives:

    • Understand the skills and competencies required to lead a project
    • Understand the Project Management Cycle and associated documentation adopted by AU: Qualification, Commitment, Delivery, Review
    • Understand the importance of identifying stakeholders and tailoring communications to suit the audience
    • Recognise, document and effectively manage risks within all types of project work
    • Structure how to schedule activities, monitor and report progress during a project
    • Know how to close a project, reviewing success against plans, budgets and benefits
    • Using a real life scenario, you will work in groups to work through the project management cycle and undertake the following exercises:
      • Develop a Project Approval Form
      • Project kick off meeting
      • Draft a communications plan, risk register, project plan and weekly progress report
      • Undertake a lessons learned review

    Date: 10/05/23 and 18/05/23 - this course is in 2 parts, please book both

    Time: 09:30 - 13:00