With the increasing complexity in cars comes the increasingly difficult task of diagnosing
faults when problems occur. The 60 million cars circulating in the European Community
require a total of over one billion hours of repair. This is not only uncomfortable for
users but also brings about significant social costs. Furthermore, increased
environmental awareness will put stricter constraints on the car manufacturers to develop
clean cars and also keep them clean during their life cycle. The increased sophistication that
goes along with these requirements is reflected in the entire process chain: from
development to service bay.
To keep the customer satisfied it is necessary to find occurring faults in a timely and cost
effective manner. To be competitive in a world market, it is necessary to standardise the
diagnostic environment. In order to achieve all these objectives it is necessary to use the
synergy of the car manufacturers, suppliers and workshop.
Developing an improved on-board diagnosis capability relies on understanding and
incorporating, wherever possible, the evolving techniques and computer-based technology
being used by the service bay technician. For it is in this domain where significant work
has been carried out in developing and automating the processes for tracking symptoms
to specific faults through the scheduling and application of strategic tests within
the constraint of minimal cost fault finding.
There is a need to develop an integrated approach to the design, development and execution
of off-board and on-board vehicle diagnostics. The field of off-board vehicle diagnosis
is still maturing. The field of on-board vehicle diagnosis is presently limited to
on-board diagnostics of some subsystems, e.g. ABS, Motronic or EDC, systems which
announce their recognised faults mainly by signal bulbs. Until recently, the overall
capability for on-board diagnosis has been relatively primitive. It is now capable of
supporting and adopting advanced techniques used for off-board diagnosis. This integration
will assure that cars will be less likely to spend time in the shop thus coming closer
to the goal of total mobility. Prevention of break-down and on time maintenance will keep
customer's satisfaction high and the environment free of vehicle generated hazards.