REF:66-2010-7714431 - Returning library books

Your comment: I'd just like to make a comment on the current drop-off protocol for returning library items. Obviously books are now subject to a 5 day quarantine; this is understandable. However, because of this, the library's system states that loans are overdue and as such it stops the rest of the loans from auto-renewing, which causes issues. I think it would be good to have some kind of digital kiosk above the return bin so that you can state what you're returning to avoid this happening is necessary as I can't be the only one having this issue. 

Our response:

Thank you for your Tell Us Now comment. We have made a recent change to the system to ensure users are not blocked from borrowing other items whilst there is an overdue item/s on their account, we hope that this will resolve the issue. Should you have any queries regarding your Library borrowing, please contact us via phone, Microsoft Teams, Online chat or e-mail- https://www.aber.ac.uk/en/is/help/contactus/