Big Welcome – Accessing Help and Advice

There’s a wealth of advice and support you can access during your first few days in Aberystwyth to help you settle into university life.

With most of the queries and questions you have, we’ll be able to assist via our virtual helpdesk services (

Virtual services

Whether you need technical support from our Information Services team, have queries about accessing resources, require advice on orientation activities and registration, we are here to help!  

Our Student Help and Advice webpage provides useful links to key services, outlining the ways you can engage remotely to get the information you need.  Whether through online chat; Microsoft Teams appointments; telephone helplines; online FAQ resources and support via email, you’ll have access to a range of services.  

After accessing virtual services, you may be advised to visit one of our helpdesks, or be provided with an appointment time for a particular service.

Our Student Support and Careers Services offer support for international students, disabled students, students who need help with mental health and wellbeing issues and employability.  They can also advise if you have any concerns about money and run various mentoring schemes to help you adjust to settling into university life. If you feel overwhelmed or homesick or are concerned about another student don’t worry, we are here to help.

The IT and Library Service Desk (Information Services) is available via online chat, telephone and email, MS teams: 08:30-17:30 Monday to Sunday

Information and help points over the main arrivals period

In addition to the services included in the Help and Advice section of our webpages, additional support over the main arrivals period includes:

Residence support 

From 22-25 September, our residences team will have help points in 3 locations across our residences (marked by purple gazebos). These will be staffed between 9.00 – 18.00 and you are welcome to raise any queries about your accommodation here (after collecting your keys).

  • Fferm Penglais - By Sgubor 5, Fferm Penglais
  • PJM - By house 24
  • Cwrt Mawr, Rosser and Trefloyne- Outside Rosser Lounge (Block D)

Students’ Union support:

    • Students’ Union Information Point
      Based at the entrance to the Students’ Union building
      24 - 26 September: 10.00 - 18.00
      27 September - 1 October: 10.00 - 16.00
    • A Team Online helpdesk 
      27  September - 1 October (10.00 - 12.00 and 13.00 – 15.00)
      If you have questions about student life, ask our current students via the A Team Online helpdesk  

Further information on the full range of services offered by the Students’ Union, can be found on their webpages.  

Big Welcome Information Point

In instances where in person support or advice is required, staff at our Big Welcome information point are available to assist. This service is offered as follows:

  • Big Welcome Information Point 
    Great Hall, Aberystwyth Arts Centre
    22-25 September: 9.00 - 18.00
    Staff will be able to assist with queries relating to:
    • Student support matters
    • International students
    • Library and IT matters
    • Academic orientation / registration
    • Fees 

  • Welcome Desk
    Great Hall Foyer, Aberystwyth Arts Centre
    26 September: 10.00 - 16.00
    27 September: 08.30 - 13.00
    Staff will be able to assist with general queries and support and signpost to further services & sources of information:

Student Helpdesks 

Details of opening hours for our in person Student Helpdesks (academic issues) during the term can be found on the Student Helpdesk webpage.