Guidelines and Policies for our Students

Code of Conduct on Zoom 

Refund Policy

If the course provider cancels a class, a full refund will be given.  If the learner does not attend the first class, 80% of the fee will be refunded.  If the learner stops attending a class during the first 4 weeks, 50% of the course fee will be refunded.  If the learner decides to pull out of the course after the first 4 weeks, no refund will be given.

Safeguarding Vulnerable Persons Policy

Safeguarding Vulnerable Persons Guidance for Learn Welsh Tutors and Learners September 2021

All our policies, code of conduct and complaints procedure are noted in our 2024-25 Learners' handbook.