Guidelines and Policies for our Students

All our policies, code of conduct and complaints procedure are noted in our 2025-26 Learners' handbook. 

Code of Conduct on Zoom 

Refund Policy

If the course provider cancels a class, a full refund will be given.  If the learner does not attend the first class, 80% of the fee will be refunded.  If the learner stops attending a class during the first 4 weeks, 50% of the course fee will be refunded.  If the learner decides to pull out of the course after the first 4 weeks, no refund will be given.

Safeguarding Vulnerable Persons Policy

Safeguarding Vulnerable Persons Guidance for Learn Welsh Tutors and Learners September 2021