Contacting Information Services

Notice:

Information Services will close at 16:30 on Friday 20 December 2024 and will reopen at 08:30 on Thursday 2 January 2024.

For services and systems updates, please visit IS Service Status

For all enquiries relating to Library and IT services you can contact us by:

	calling 01970 62 2400 Monday - Friday 08:30 (10:00 on Wednesday) - 17.00
	using the Chat Now link on our webpages Monday - Friday 08:30 (10:00 on Wednesday) - 17.00
	emailing is@aber.ac.uk Monday - Friday 08:30 (10:00 on Wednesday) - 17.00
In person Enquiry Desk Hugh Owen Library	Monday - Friday 8:30 - 17:00 Saturday - Sunday 13:00 - 17:00**
	Using the online form

Core hours: 09:00-17:00 Monday-Friday

Information Services offers a full range of services and support between 09:00-17:00 Monday-Friday during term and vacation times (except when the libraries are closed).
During 09:00-10:00 Wednesdays, staff training hour, we offer self-service / reference use
Information Services carries out essential maintenance on the University’s ICT services on Tuesday mornings. Access to all services, including email and web access, must be considered "At Risk" between 7am and 10am. Further information at: https://faqs.aber.ac.uk/en/94

Staffed service: 08.30-17:30

Please note outside of our core service hours of 09:00-17:00 Mon-Fri, some enquires may need to be referred.

Self-service / reference use: 17:30-08:30