Jump to text version of this infographic

Information Services User Survey 2021 Feedback

We ask our users to take our IS User Survey every November.

  • What do we do well?
  • What do we need to work on?

We use the results to plan and develop our services.



The ongoing pandemic continued to affect the number of people who completed our survey in 2021. However the number was still slightly higher than the previous year:

  • 298  respondents in 2021

  • 272 respondents in 2020


Survey Respondents

Our survey was completed by University staff, undergraduate students, postgraduate students, distance learning and lifelong learning students

Undergraduate students (67.1%) Postgraduate Taught students (9.73%) Postgraduate Research students (7.05) Distance learning (5.03%) Professional Staff (3.69%) Academic staff (7.38%)


Services that Excel

IS Customer Services

More than 82% of respondents rated the quality of customer services from IS staff as important or highly important to them

More than 80% of respondents were satisfied or highly satisfied with the quality of IS customer services


Hugh Owen Library Opening Hours

More than 82% of respondents were satisfied or highly satisfied with the library opening hours

Respondents were particularly happy with the reintroduction of the 24/7 opening of the Hugh Owen Library   


Our Priorities in 2021 - 22 

Computer room and printer in Aberystwyth town  

We are working with other University colleagues to prepare a new study space in town to open in 2022


Microphones in teaching rooms 

Following the relaxation of covid restrictions we are able to reintroduce lapel microphones to all lecture rooms


Blackboard, Turnitin and Panopto

We continue to provide training and resources with the aim of improving consistency and use of Blackboard and other online-learning tools

We are actively looking at how we can improve mobile access to Blackboard



The ApAber interface will be refreshed and upgraded to the latest version and we will be conducting a review of user requirements 


AU webpages

We are working on creating a new intranet site for the University for use by staff and current students

We have made improvements to the search engine and we are now working to improve the searchability of our comprehensive FAQs https://faqs.aber.ac.uk/ 


Library study spaces and online library services 

We have a series of focus groups planned in early 2022 to gather feedback and input from students on how we can improve our study spaces on Levels E and F of the Hugh Owen Library and our online library services

Have your say here: https://www.aber.ac.uk/en/is/feedback/focus/ 


Contact Us

We want to hear from you 


call - 01970 62 2400

MS Teams - Gwasanaethau Gwybodaeth Information Services (CSISTAFF)

Chat Now on our webpages

email is@aber.ac.uk